Installing ‘Antennas Today’? – Why you should verify reviews and reputation of your antenna man
The Jim’s Approach
At Jim’s we have been operating for +20 years and pride ourselves on our dedication to customer service. We are Australia’s largest antennas installation business and have installed +1 million antennas over this period. We have an average 5-star rating out of +3000 reviews across Product Review, Google and other platforms which shows our dedication to customer service. All of our franchisees are small business owners with an average tenure of 10 years. A customer for a franchisee is their customer for the life of the franchise so they have a strong incentive to look after each and every customer.
There are also a number of systems in place such as Jim’s Group Surveys and Customer Service Guarantees to protect customers. Our franchisees are trained, licensed and police checked so you can have confidence that you are dealing with Australia’s most experienced and highly rated antenna installation company.
The Antenna Contractor Model
Often, it seems some of our competitors do not take the same approach as we do with customer service. They are in the industry for short term gain and operate a contractor model whereby they keep the lion’s share of the profit. They encourage their contractors to charge as much as possible as they don’t ever expect to deal with that customer again. Generally, there is a lot of contractor churn with this model and there is very little training and support provided to contractors. As a customer, you are generally getting a less experienced operator at a higher price. This is why it is important to check if your antenna man has good reviews on a reputable 3rd party site such as google or product review. These businesses will often use a very generic name and change this every couple of years, if you can’t find any positive reviews for a business you are considering then be warned you could be making a very costly mistake! Beware, the names may appear similar to the big company names you may be familiar with, including our own Jim’s Antennas which has been manipulated in various ways such as Jms Antenna.
Below is an example of a less reputable installer, often those with constantly changing names, from Antenna Service Today to Perfect TV Picture. The customer has been charged nearly $2900 for a TV antenna installation that should only cost around $700-$800. In addition, the job was not even completed correctly, and still had many problems that had to be fixed.
