Jim’s Antennas and Security offers a free onsite visual quote for all metropolitan areas. If the quote requires any equipment, tools, ladders, or machinery to investigate, charges may apply. If the conditions below are met then the job is not a free quote:
• The enquiry relates to an issue with an existing Installation and requires investigation with tools
• The cost of the service call is explained to the customer on the phone or onsite by the franchisee before they commence work
• The Issue is resolved by the franchisee
What is the cost of fault-finding / investigative work?
Service calls by Jim’s technicians start from $170 and cover first hour labour / fault finding (not including any parts required).
Why do we charge for fault-finding / investigative work?
Charging a service call is a standard practice in the trade services industry, many companies will charge a fee even if they don’t fix the issue (which we do not do unless we are providing reports to other parties). Our franchisees are all business owners and their time is valuable, if they take the time to travel to a job and resolve your issue, we believe it is fair that they are compensated for this.