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Installing ‘Antennas Today’? – Why you should verify reviews and reputation of your antenna man

The Jim’s Approach

At Jim’s we have been operating for +20 years and pride ourselves on our dedication to customer service. We are Australia’s largest antennas installation business and have installed +1 million antennas over this period. We have an average 5-star rating out of +3000 reviews across Product Review, Google and other platforms which shows our dedication to customer service. All of our franchisees are small business owners with an average tenure of 10 years. A customer for a franchisee is their customer for the life of the franchise so they have a strong incentive to look after each and every customer.

There are also a number of systems in place such as Jim’s Group Surveys and Customer Service Guarantees to protect customers. Our franchisees are trained, licensed and police checked so you can have confidence that you are dealing with Australia’s most experienced and highly rated antenna installation company.

The Antenna Contractor Model

Often, it seems some of our competitors do not take the same approach as we do with customer service. They are in the industry for short term gain and operate a contractor model whereby they keep the lion’s share of the profit. They encourage their contractors to charge as much as possible as they don’t ever expect to deal with that customer again. Generally, there is a lot of contractor churn with this model and there is very little training and support provided to contractors. As a customer, you are generally getting a less experienced operator at a higher price. This is why it is important to check if your antenna man has good reviews on a reputable 3rd party site such as google or product review. These businesses will often use a very generic name and change this every couple of years, if you can’t find any positive reviews for a business you are considering then be warned you could be making a very costly mistake! Beware, the names may appear similar to the big company names you may be familiar with, including our own Jim’s Antennas which has been manipulated in various ways such as Jms Antenna.

Below is an example of a less reputable installer, often those with constantly changing names, from Antenna Service Today to Perfect TV Picture. The customer has been charged nearly $2900 for a TV antenna installation that should only cost around $700-$800. In addition, the job was not even completed correctly, and still had many problems that had to be fixed.

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Police Checked
A police check is issued as an official document to verify a background check by police or government agency to enumerate any criminal records a service provider may have.
$1,000,000 Work Guarantee
This guarantee is up to one million dollars for work done by Jim's Group Franchisees.

If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense, and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.

Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.

If the job is done to get your bond back on leaving a rental property, the job is only considered good when the agent or landlord is satisfied.

If payment is made in advance and the job not done, the payment will be refunded.
$10,000,000 Public Liability
A public liability policy covers damage to people or property.

It is in place to protect business owners if someone sues for personal injury or damage to property.