Sometimes a ladder simply won’t do

This guarantee is up to one million dollars for work done by Jim's Group Franchisees.

If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense, and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.

Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.

If the job is done to get your bond back on leaving a rental property, the job is only considered good when the agent or landlord is satisfied.

If payment is made in advance and the job not done, the payment will be refunded.